Delivery, Exchanges & Returns

Everything you need to know on delivery and returns from the online shop.


Free UK Delivery

We want you to make quality coffee at home. We offer free UK delivery on all orders over £20.
Select ‘Free UK Shipping’ at checkout.

Delivery Options and Time Frames

Shop Collection


UK Expedited Delivery



Collect from any of our shops. Get a free coffee when you collect your order.
Royal Mail or Parcelforce

Target delivery

Commonly one or two working days
Within five working days of payment clearance. Commonly two working days
Next working day for mainland UK addresses. Doesn’t apply to coffee.
Within 10 working days of payment clearance. Commonly five workings days

Target delivery for orders containing coffee

Commonly one or two working days
Commonly within five working days of payment clearance. We only ship freshly roasted coffee, so we’ll dispatch your entire order at the first opportunity following roast.
Items may be split into separate dispatches to expedite delivery of individual items. Coffee is sent overnight the day after roasting.
Usually within 10 working days of payment clearance.


Calculated at checkout. Free shipping on orders over £20
Calculated at checkout
Calculated at checkout


We are able to deliver some products to countries outside of the European Union. Email for a quotation.

Please note that items may be dispatched from our contract warehouse or directly from suppliers. In general, orders including coffee with standard shipping are dispatched in a single order twice per week. This is commonly on Tuesdays and Fridays.


You will receive an email confirming shipment and an estimated delivery date or time scale.

We will notify you if we expect delivery to be outside of the above target times and you will be given the option of holding or cancelling your order.

Delivery Address

Please make sure that the shipping address is correct as we are unable to redirect orders once they have been dispatched.

Dispatch Dates

Please note that we are unable to process orders until your payment has been cleared.

Returns & Exchanges

Department of Coffee and Social Affairs Returns and Exchanges Process

As an alternative to using your rights under the Distance Selling Regulations, you may prefer to return or exchange items using our Returns and Exchanges Process.

We accept returns and exchanges on items returned to us in a saleable condition within 14 days of the day that you received the items.

If you wish to return your purchase for any reason, please send the item to:

Department of Coffee and Social Affairs Home Barista Returns
1416 Leather Lane

Please include a copy of your invoice with the package.

In the case of exchanges, please explain what exchanges you wish to make and provide your contact details should we need to seek clarification. We recommend that you contact us at  in advance of making exchange so that we can advise you on suitable replacements.

You will receive an email confirmation once the refund or exchange has been processed.

Cancelling your Order Under the Distance Selling Regulations

If you are based in the European Union, under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order with us any time after your order has been placed up until 7 working days from the day after you received your order. To cancel your order, you must email with your order details explain that you wish to cancel your order under the Distance Selling Regulations.

Conditions and Best Practice

When returning items, please retain proof of sending, in case of a dispute. All items must be returned unused, in their original packaging, in saleable condition.

We will refund the full value of your order, excluding shipping costs, as laid out in our Terms and Conditions of Sale.

We are able to arrange for your items to be collected from you at a cost. Please contact us for a quotation.

Postage and Insurance

You are responsible for returning the items to us in good condition. Please use appropriate packaging and shipping service to ensure that any items are not damaged in transit and are returned in a timely manner.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure, traceable means to return your order to us.